Frequently asked questions

RetailBiz is a hosted retail business management SaaS designed for small and medium retail shops. It helps you track sales, stock, staff activity, customer debt, expenses and estimated profit from one simple system — without the complexity of traditional ERP software.

Shop owners and managers running mini-marts, pharmacies, hardware stores, cosmetic shops, electronics shops, spare parts shops, general retail outlets and wholesalers. If you have staff, products and daily sales to manage, RetailBiz is for you.

Yes. RetailBiz is a cloud-hosted system, so a stable internet connection is required at the shop for POS sales, stock updates and reports. Business owners can check the dashboard from mobile data when away from the shop. We recommend a reliable connection for daily operations.

Yes. RetailBiz works on smartphones, tablets and desktops. Owners typically check reports on their phone, while cashiers use a tablet or computer at the counter for POS sales.

Yes. Every sale is recorded through the POS with receipt number, staff member, payment method and customer (if applicable). View today's total on the dashboard and drill into sales history for any date.

Yes. Add products with quantities, set low-stock thresholds and get alerts before items run out. Stock reduces when sales are recorded and you can adjust inventory when goods arrive or counts change.

Yes, on Growth and Pro plans. Record credit sales at the POS, track who owes what, accept partial payments and follow up on overdue balances — replacing scattered notebook records.

Yes, on Growth and Pro plans. Export sales, stock, debt and report data for your records, accountant or tax filing.

Yes. Add staff as Owner, Manager, Cashier, Stock Officer or Viewer. Each role sees only what they need — cashiers use the POS but cannot view profit or change settings.

No. Profit reports, cost prices and sensitive financial data are restricted to authorised roles. This protects your margins while keeping cashiers focused on selling.

Yes. Every sale is linked to the staff member who recorded it. The audit trail also logs stock changes, debt payments and other important actions.

Daily reports show sales, expenses and activity summaries. Growth and Pro plans add profit reports, debt summaries and data export. All plans include basic dashboard metrics visible at a glance.

Yes. Data is hosted in the cloud with encrypted connections, secure login and role-based access. Each business tenant's data is isolated. See our Privacy Policy for details.

Three monthly plans — Starter (GHS 99), Growth (GHS 199) and Pro (GHS 349) as placeholder pricing. Plans differ by user count and features like debt tracking, expenses and exports. Visit Pricing or request a demo for guidance.

All plans include email support. Growth and Pro include priority support. Reach us via the Contact page, by phone during support hours (Mon–Fri 8am–6pm, Sat 9am–1pm), or in-app once you are a customer.

Not in the first version — one location per account today. Multi-branch support is planned for future Pro and Enterprise plans. Contact us if you operate multiple shops and we will update you on the roadmap.