Privacy Policy

Last updated: June 2026

Important: This is a placeholder privacy policy and should be reviewed by a legal professional before launch.

RetailBiz ("we", "us", "our") operates a hosted retail business management platform. This Privacy Policy explains how we collect, use, store and protect information when you use our website, request a demo, or subscribe to our service.

Information we collect

We may collect the following types of information:

  • Contact information: Name, business name, phone number, email address and location when you fill out forms on our website or contact us directly.
  • Account information: Username, password (stored securely hashed), role and login activity for users of the RetailBiz application.
  • Business data: Products, sales, customers, stock levels, expenses, debt records and reports entered by you and your staff into the RetailBiz platform.
  • Technical data: IP address, browser type, device information and usage logs for security and service improvement purposes.
  • Communication data: Messages, support tickets and demo request details you send to us.

How we use information

We use collected information to:

  • Provide, maintain and improve the RetailBiz platform and website
  • Process demo requests, sales enquiries and customer support
  • Manage subscriptions, billing and account administration
  • Send service-related communications (updates, security alerts, billing notices)
  • Monitor system performance, detect fraud and ensure platform security
  • Comply with legal obligations and respond to lawful requests

We do not sell your personal information or business data to third parties.

Business data

Data you enter into RetailBiz — including sales records, product catalogues, customer information, stock levels, expenses and financial reports — is stored securely on our hosted infrastructure. You retain ownership of your business data. We process it solely to provide the service you have subscribed to.

Each business tenant's data is logically isolated from other tenants on the platform. Access is controlled by role-based permissions configured by your business administrator.

Staff and user data

When you add staff users to your RetailBiz account, we store their name, contact details, role, login credentials and activity logs (such as sales recorded, stock adjustments and audit trail entries). Staff members should be informed that their actions within the system are logged for accountability purposes.

Payment and subscription data

Subscription plan details, renewal dates and payment records are stored to manage your account. Payment processing may be handled by third-party providers. We do not store full credit card numbers on our servers. Billing contact information is used for invoicing and subscription management.

Data security

We implement reasonable technical and organisational measures to protect your information, including:

  • Encrypted connections (HTTPS/TLS) for data in transit
  • Secure password hashing for user credentials
  • Role-based access controls within the application
  • Tenant data isolation on our hosted infrastructure
  • Regular monitoring for unauthorised access attempts

No method of transmission or storage is 100% secure. We encourage you to use strong passwords and limit staff access to appropriate roles.

Data retention

We retain your business data for as long as your subscription is active. Upon account termination, we may retain data for a reasonable period to allow export or recovery, after which it will be deleted or anonymised unless we are required by law to retain it longer.

Website contact form submissions and demo requests are retained for up to 24 months for sales and support follow-up purposes.

Your rights

Depending on your jurisdiction, you may have the right to access, correct, delete or export your personal information. Business administrators can export their business data through the RetailBiz application. To exercise other rights, contact us using the details below.

Third-party services

We may use third-party services for hosting, analytics, email delivery and payment processing. These providers are bound by their own privacy policies and contractual obligations to protect your data.

Changes to this policy

We may update this Privacy Policy from time to time. We will notify active subscribers of material changes via email or in-app notification. Continued use of the service after changes constitutes acceptance of the updated policy.

Contact information

If you have questions about this Privacy Policy or how we handle your data, please contact us: